Frequently asked questions
What is the minimum order value?
In our efforts to meet the needs of all our clients, we are ready to fulfil any order. Please contact our sales department to get to know detailed information about our product range.
Is it possible to make changes or customise the product for a particular order?
Naturally, we are capable of attaching virtually any label to the product. We can also wrap the bins in a manner requested by clients. If necessary, we can also change the colours of the bins by painting them in any shade in the RAL standard. Moreover, the parameters of the bin, their dimensions, and the applied technological solutions, are also subject to modifications.
What is needed to prepare a quotation?
Please specify your needs, providing as many details as possible on first contact, so we can prepare a quote which meets all your requirements. The key elements in such a quotation are the dimensions of the bin, its colours, the material used to make it, and the number of bins to be ordered.
What is the method of delivery?
Products are shipped in packages or on pallets, depending on their quantity. We use courier and shipping companies, and arrange dedicated deliveries.
What is the cost of delivery?
Depending on the size of the order, we deliver products by courier for PLN 25.00, or, for wholesale orders, transport them on a pallet for PLN 130.00.
What materials are the bins made of?
The bins are manufactured in the highest quality steel, and they all come with declarations of conformity and certificates. The choice of products supplied includes stainless steel, organic steel, galvanised steel, and painted steel.
How can I pay for the ordered products?
We accept bank transfers, as well as cash on delivery.
What is the lead time?
Products in stock are shipped within a maximum of 1 (one) day after payment has been credited. Orders for products not in stock are processed within a maximum of 4 (four) weeks.
Can an order be expedited for an additional fee?
The transparency and fairness we observe in relations with all our customers do not allow us to engage in such a practice. The lead time depends on the quantities ordered by clients, and orders are always processed according to the sequence of their receipt.
How can I check the availability of a particular product?
Please use the contact form on the www.alda.com.pl website, next to the selected product, to find out about its availability.
Where can I see the product for real, before buying it?
Since we do not have a brick-and-mortar store, it is, unfortunately, not possible to physically show you our products each time you ask us. However, should you wish to order in wholesale quantities, we will be happy to send you by courier disposable samples.
Where do your bins come from?
All the bins in our range are manufactured by our Company. Our production plant is located in Sławków, Silesia Province, Poland.
Will I receive discounts for placing bigger orders?
Naturally, we offer discounts for larger purchases, and our sales department will make every effort to provide you with the best and most-advantageous package possible.
Do your products come with quality declarations and certificates?
Yes, they do. We make every endeavour to properly test our products, so we can assure our clients that the bins we have developed feature properties they can rely on. We have introduced a series of antibacterial bins, as a result of developing a paint mixture which prevents the growth of bacteria and fungi; this has been confirmed by tests. In the case of series of bins, buckets, and ashtray bins, we have applied technological solutions to ensure that smoke and fire do not spread outside the bin body. This has been proven by a study conducted by the Scientific and Research Centre for Fire Protection.
Do the products purchased from you come with a guarantee?
All products in B2B transactions are covered by a 12-month warranty. In the case of retail sales, the warranty period extends to 24 months. However, some of our products come with a warranty extended to 60 months - such products have been appropriately marked in the catalogue.